LarkOrderCase Study
No.44 Fish Bar · Bicester
How a traditional Fish & Chips takeaway modernised operations and improved efficiency with Lark.
The Challenge
No.44 Fish Bar is a busy independent takeaway in Bicester.
During peak hours, they experienced:
- Long queues
- Phones ringing while the counter was busy
- Staff under pressure
- Customers waiting longer than expected
The owner wanted to:
- Reduce queues
- Improve efficiency
- Increase average order value
- Modernise the customer experience
The Solution
No.44 Fish Bar implemented the Lark ecosystem:
Lark Self-Service Kiosk
- 21" touchscreen
- Integrated card payments
- Orders sent directly to POS
The kiosk now handles a significant share of peak-time orders.
Branded Online Ordering Website
https://www.no44fishbarbicester.co.uk/ ↗- Mobile-friendly design
- Secure online payments
- Menu synced with kiosk & POS
- Direct customer orders (no high commission)
This allows customers to order directly, increasing margin retention.
Cloud Back Office
The owner can now:
- Monitor live sales
- View performance reports
- Analyse best-selling items
- Adjust menus remotely
Even when off-site.
Kitchen Terminal
- Automatic order printing
- Unified order flow from kiosk and website
- No manual re-entry
This streamlined kitchen operations and reduced errors.
Results After Implementation
Following installation:
- Queue times reduced by approximately 40%
- Average order value increased by around 12%
- Peak-time order capacity significantly improved
- Reduced pressure on counter staff
- Smoother overall operations
Operational Impact
Previously: Peak hours meant stress and congestion.
Before
Peak hours meant stress and congestion—everyone on edge, phones constantly ringing.
Now
- The kiosk handles walk-in traffic
- The website captures remote orders
- Orders flow automatically to the kitchen
- Staff focus more on food quality and service
The business operates more efficiently and presents a modern image to customers.
Conclusion
This was not just a hardware upgrade.
It was a full operational transformation:
All connected in one unified system.